myBusiness - The Customer Area for Companies

Declaration of accessibility

Declaration of accessibility pursuant to L.4/2004


TIM S.p.A. undertakes to make its myBusiness website accessible in accordance with Law No. 4 of 9 January 2004. This declaration of accessibility applies


Compliance status

This website is partially compatible with the requirements of Appendix A of UNI CEI EN 301549.


Content Not Accessible

Some contents are not accessible due to partial or incomplete non-compliance with the provisions of Appendix A of the UNI CEI EN 301549 standard, referred to by the Guidelines on Accessibility of computer tools of 26/04/2022, in turn recalled by law 9 January 2004, n. 4 and In detail, the syntax of the programming structure of the sites presents some errors that expose the content of the pages to partial accessibility. Listed below are such programming errors:

  • Image elements have no attributes [alt].
  • Links do not have a recognizable name.
  • Background and foreground colors do not have a sufficient contrast ratio.
  • Header elements are not in descending order in sequence.
  • The <frame> or <iframe> elements do not have a title.
  • Buttons do not have an accessible name.
  • The <html> element has no [lang] attribute.
  • Module elements have no associated labels.

Moreover, some contents of documents in PDF format do not comply with the accessibility requirements prescribed in the Accessibility Guidelines of 26/04/2022.

Therefore, both for the programming errors of the websites and for the documents in PDF format, the dispenser entity has undertaken to review the internal processes and production methods with a view to making the contents above fully accessible.


Issued of the declaration of accessibility

The declaration was first issued on 4/11/2022.

The declaration was made using an assessment in accordance with the requirements of Directive (EU) 2016/2012 by self-assessment carried out directly by the paying agent.

The information in the statement is derived from automated evaluation on a sample pages with the Lighthouse tool which reported a rating of 90,44 / 100.

The declaration was first issued on 4/11/2022.


Method of sending the reports and contact details of the paying agent

The Company makes available the feedback mechanism to be used to notify cases of non-compliance and to request information and content that is excluded from the scope of the Directive. For this purpose, any alerts should be sent by email to

The person in charge of the alerts sent by the user can be contacted via the following references:


How to send reports to the AgID

In the event of an unsatisfactory response or failure to reply, within thirty days, to the notification or request, the interested party can send a report using the link (


Site information

  1. Date of website’s publication: February 2016
  2. Usability tests have been carried out: YES
  3. CMS used for the website: Drupal

Company Information

  1. The number of employees with disabilities in TIM S.p.A. are about 1,132 (as at 31/12/2021).
  2. The number of workstations for employees with disabilities is being determined.

Last updated: November 4, 2022