News

TIM Mobile Network Evolution: Switching Off the 3G network


Starting from April 2022, TIM will begin a gradual shutdown of the 3G mobile network, which will be replaced by the most performing 4G and 5G networks.

How the TIM network changes

TIM, in the process of innovation and development of its Mobile Network, in order to offer its customers services of ever higher quality, has started the progressive disposal of the 3G Network, in favour of the more performing 4G and 5G networks.

Starting from April 2022, it will progressively involve the whole national territory.

Check here (Italian version) the shutdown date of the 3G network in your municipality.

The closure of the 3G network will allow TIM to concentrate investments on the most energy efficient technologies and the best performing in terms of quality of services offered to its customers.

The 4G and 5G networks, enhanced with continuous investments in technological innovation, will allow TIM customers to access an increasingly engaging and immersive user experience, also in the use of innovative digital services for the business of professionals and companies, as well as for the activities of public administrations.

TIM is already today the operator with the best mobile coverage and the fastest 5G network in Italy!

TIM N ° 1 for mobile coverage: Ookla® analysis of Speedtest Intelligence® data from January to June 2021; TIM N ° 1 for 5G speeds: Ookla® analysis of Speedtest Intelligence® data on median 5G download speeds in Italy from April to June 2021. Ookla® trademarks used under license and published with authorization. Find out more. (Italian version)

What happens now

Customers who are in possession of a 3G technology device, or a first generation 4G smartphone that does not support the Voice service on the 4G network (Italian version), as well as a SIM with a capacity of less than 128k, will be informed with personalized communications and will be able to benefit from dedicated commercial initiatives, to facilitate the replacement of obsolete equipment.

3G technology devices (for example smartphones, tablets, routers, keys, alarm / home automation systems, etc.) will be able to continue making calls and sending SMS, using the 2G network , but will experience slowdowns in Internet browsing.

4G technology devices not enabled for voice service on the 4G network will use the 2G network to make calls and send text messages, while they will continue to surf the Internet with the 4G network. These customers will no longer be guaranteed the ability to surf while making a voice call.

For all other devices connected to TIM's mobile network (2G, 4G that support voice on the 4G, 5G network), continuity of service will be guaranteed without any change with respect to the current situation.

The offers and active options, on the SIMs inserted in 3G or 4G devices that do not support the Voice service on the 4G network, will continue to be usable by customers without any change in economic conditions or variations.

All customers in possession of a TIM Card (SIM) with a capacity of less than 128k will be able to continue making calls and sending SMS using the 2G network alone. However, they will experience  slowdowns in Internet browsing. These customers can request the replacement and free delivery of the SIM, keeping their telephone number, by contacting Customer Service 800.191.101, or their usual commercial reference

To make the most of the quality of the TIM network, we recommend that all customers in possession of obsolete devices consider replacing them with equipment compatible with the new mobile network technologies.

Customers who are in possession of a 3G technology device, or a first generation 4G smartphone that does not support the Voice service on the 4G network, as well as a SIM with capacity less than 128k, will benefit from commercial initiatives to facilitate the replacement of obsolete equipment.

For further information, please contact the Customer Service 800.191.101 free of charge, or their usual commercial reference.